Job Description
Front of House Service Manager
Stratstone
BMW Maidstone
Competitive salary with pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Are you ready to take the next step in your Aftersales career? An opportunity has arisen for a customer-centric and forward-thinking Assistant Service Manager to join an exceptional service team with a fantastic brand.
We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.
Duties, Responsibilities & Person Specification
1. Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
2. Develop Service Department Plans and Budgets to achieve a...