Overview
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work pattern
* Sunday: 12:00-16:00
* Tuesday: 11:00-15:00
* Thursday: 10:00-17:00
* Friday: 11:00-15:00
Responsibilities
* Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
* Use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
* Work with colleagues across the store to support smooth operations and an inclusive environment.
* Be flexible across various operational tasks and adapt to changing store needs.
* Deliver a great shopping experience by keeping products available and well-presented.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points, maintaining presentation standards and store cleanliness.
* Utilise digital tools and communication channels to perform duties effectively.
* Share feedback and knowledge with colleagues to drive improvements and develop skills.
* Follow safe and legal working practices and complete tasks with pace in line with SOPs.
* Minimise cost and waste through good process practice.
Key Capabilities
* Understand how M&S operates and the role they play in the business strategy.
* Deliver excellent work with attention to detail and openness to feedback.
* Communicate clearly and build positive relationships with colleagues and customers.
* Adapt to change and manage workload efficiently.
Technical Skills / Experience
* Digital capability and use of digital tools and applications.
* Knowledge of customer shopping channels and product knowledge across the store.
* Ability to spot selling opportunities and understand customer needs.
* Knowledge of VM principles and the ability to work across the store to get things done right first time.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
Job details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Management and Manufacturing
* Industries: Retail
Note: This description reflects the responsibilities and requirements for a Customer Assistant in Operations at M&S; boilerplate or unrelated listings have been removed to ensure clarity and relevance.
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