Customer Service Support Coordinator
Christchurch | Full-time | Monday–Friday, 8am–5pm
Salary: Circa £30,000 per annum
Dovetail Recruitment are pleased to be recruiting for an organic food business based in Christchurch, who are looking for a new Customer Service Support Coordinator to join their small but enthusiastic team.
The client has high standards for their products, and focus on only the purest most natural organic foods. They also have high standards of service for their customers and have excellent reviews because of this.
We are looking for a Customer Service Support Coordinator who enjoys being an integral part of a small but busy business, supporting customers, solving problems, and keeping orders moving in a high-volume environment.
This role suits someone resilient, empathetic organised, and naturally customer focused. You’ll be joining a small, hands-on team where everyone pitches in, gaining exposure to many different aspects of how a business works.
The role
As Customer Service Coordinator, you’ll be the first point of contact for both retail and trade customers, handling enquiries while coordinating orders and documentation behind the scenes. This is a frontline, problem-solving role where customer experience really matters.
Key responsibilities include:
* Managing a high volume of customer enquiries professionally and efficiently
* Provide technical support and answer product-related questions (specs, testing, regulatory info).
* Supporting customers with delivery issues, returns, and order queries
* Processing and print customer orders accurately, both consumer and trade
* Liaising with couriers to resolve delivery problems and manage claims
* Uploading invoices and maintaining customer records
* Working closely with the rest of the business to ensure everything flows smoothly
About you:
* Previous customer service experience ideally within a product related industry
* A calm, empathetic approach when resolving issues
* Good computer literacy and experience with order systems, e-commerce or ERPs
What’s on offer:
* Salary circa £30,000–£35,000
* Monday–Friday working hours (8am–5pm)
* 20 days holiday including bank holidays
* Free parking
* Free organic food from end-of-batch boxes
This is an urgent hire, with the current post-holder leaving mid-March, so if you're looking for a Customer Service Job in Christchurch, this could be the perfect opportunity to apply.
Dovetail Recruitment Ltd are acting as an Employment Agency on behalf of their client