Service Operations Manager
Location: Stoke-on-Trent (Onsite - 5 days per week)
Salary: £45,000 per annum
Clearance: Eligible for SC Clearance
About the Opportunity
Sanderson Government & Defence is proud to be partnering with a specialist secure ICT provider delivering critical services into the UK Defence, Security, and Government sectors. Our client supports highly sensitive, mission-critical environments where service reliability and security are paramount.
We are looking for a capable and driven Service Operations Manager to join their team on a Full time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment.
The Role
As Service Operations Manager, you will be responsible for the day-to-day leadership of Service Operations, ensuring the effective delivery of IT services across live environments. You will play a key role in driving best practice across Incident, Problem, and Change Management, while acting as a deputy to senior leadership.
Key Responsibilities
1. Lead, mentor, and develop Service Operations team members through regular 1:1s and coaching
2. Act as deputy to the Service Operations Lead, s...