Responsible to: Charity Services Manager
Hours: 37.5 hours per week
Requirements: Due to the nature of the clients we work with, we can only accept applicants who are 18+ years old.
Job Overview
Are you passionate about supporting the most vulnerable in our community? We are seeking a highly organised and proactive individual to provide comprehensive administrative support. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently. This role is essential in ensuring smooth daily operations and supporting the needs of the executive team. This is a varied and rewarding role that will enable you to make a real difference to the community. This role will combine high level support in office administration, finance, compliance and governance.
Main Responsibilities
* Provide high-level administrative support to the Charity Services Manager
* Proactively manage the Charity Services Manager's diary and priorities
* Attend key meetings, track actions, and follow up on deliverables
* Prepare briefing materials, reports and research
* Assist with document and information management, ensuring version control and accessibility
* Support governance processes, including policy tracking, and compliance documentation
* Maintain a central repository of governance documents and ensure accessibility and version control across teams.
* Collaborate with Charity Services Manager to ensure policies and procedures are up-to-date, legally compliant, and aligned with organisational values.
* Act as a professional and approachable point of contact for clients, visitors, and external partners.
* Interact directly with the people we support, demonstrating empathy, respect, and a person-centred approach.
* Triage enquiries, provide signposting, and facilitate smooth communication between clients and support staff.
* Take on office facilities management and undertake any other duties as reasonably required.
* Undertake routine finance activities including accounts administration, payment reconciliation, paying invoices, creating invoices and gift aid administration.
* Support with the maintenance of accurate records.
* Plan and coordinate charity events such as Board Meetings, AGM, fundraising events & social events.
* Undertaking other general administrative duties and social media activities as required.
About you
* Proven experience working as a Personal Assistant/Executive Assistant or part of a busy office administration team.
* Proven experience of providing administrative support on several different projects.
* Experience in policy development, governance, or compliance within a regulated environment is desirable.
* Highly motivated, organised who can work effectively with minimal supervision, but who also enjoys being in a team environment.
* Excellent planning, prioritisation and time management skills, plus ability to respond effectively to changing workloads and priorities.
* Excellent interpersonal and communication skills.
* Problem-solving attitude with high levels of flexibility and ability to work through ambiguity.
* Able to take the initiative and work independently.
* Experience using finance software such as Xero.
* Experience using Canva to create reports and presentations.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Casual dress
* Company pension
* Discounted or free food
* Free parking
* Health & wellbeing programme
* On-site parking
* Store discount
Education:
* A-Level or equivalent (required)
Experience:
* Xero (or equivalent) : 1 year (preferred)
* office administration: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person