Start your day knowing you will make a difference!
The Richmond Fellowship Scotland is the leading provider of care services, supporting people with a broad range of needs across Scotland. We are an organisation driven by strong values and a firm commitment to choice, dignity and social inclusion.
Our IT department are looking for a Helpdesk Analyst to join us on a full-time basis.
The Helpdesk Analyst will be the first point of contact for all TRFS staff and will be responsible for providing support via telephone, email and Microsoft Teams to all of our employees for IT related queries. The role will be based at our Head Office in Stepps and requires a candidate with excellent communication skills who is able to hit the ground running!
You will be responsible for responding promptly to telephone calls, emails and service desk tickets for any IT related issues. You’ll be expected to categorize, record and follow up on all queries as well as identifying and troubleshooting common IT issues related to hardware, software, network access and user accounts.
You should have experience with Windows 10/11 as well as computer technology and customer service experience. An understanding of Microsoft 365 and networking is also essential for this role.
As well as a competitive salary, the organisation offers generous benefits including enhanced pension contributions and annual leave entitlement, as well as access to over 850 high street and online discounts.
This role will be based in our Head Office in Stepps and will work on a rotating shift pattern.
Having a bit of fun along the way is also important to us!
Closing date: Wednesday 14 th May 2025. Please note that we reserve the right to close the advert prior to this date.
Disclosure checks will be required of all successful applicants; having a conviction will not necessarily debar you from working in this sector.
We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us.
3 Buchanan Gate
Buchanan Gate Business Park
Cumbernauld Road
Stepps
North Lanarkshire
G33 6FB
0845 013 6300
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