1st / 2nd Line IT Support Consultant – Schools IT Support
A 1st / 2nd line support consultant with 1 year+ experience is needed to join our team at Classroom365, a leading MSP for schools ICT support based in London and surrounding areas, including Essex. The role is full-time and permanent.
With over 25 years of experience providing ICT support to London schools, the British Council and LEAs, we have a wealth of knowledge and experience in the education sector. This is an opportunity to join an exciting IT company, gain industry‑standard certified training, and build your portfolio and skillset in Google, Microsoft, Apple, Cloud technologies and cyber security.
About Us
We are a leading managed IT services provider exclusively supporting the education sector. We provide a comprehensive range of IT and allied services across London and the Home Counties. Our SLAs include full network infrastructure support, AV installations and maintenance, IT suite refurbishments, remote backup services, Cloud hybrid on‑premises solutions, and consultancy on new school builds.
Key Responsibilities
* Provide on‑site technical support and advice to clients at multiple sites, requiring travel to client sites.
* Advise clients on potential school infrastructure project work based on our SLA in Schools.
* Support schools across Greenwich, Southwark, Wandsworth, Lambeth, Croydon, Lewisham, Tower Hamlets, Hackney, Brent, and parts of Essex.
Desirable Skills
* 1+ year first/second line IT support experience; ability to work in diverse environments.
* Experience in the educational sector.
* Strong customer service and desktop support skills.
* Well‑mannered and presentable.
* Office 365, including Teams and SharePoint; Office 365 migration experience.
* Knowledge of Microsoft Azure and Microsoft Entra (Intune).
* Google Workspace for Education.
* Wireless networking (Wi‑Fi, WLAN) and configuration of Wi‑Fi networks.
* Windows Server 2016‑2025, Active Directory and Group Policy experience (desirable).
* Windows 10 / 11 desktop support experience.
* Mobile device management for iPads, Google Chromebooks, Windows devices.
* Apple device management experience (desirable).
* Workstation deployment (WDS/MDT or similar) in large networks.
* Networking knowledge – switching, domain environments, complex troubleshooting.
* Experience with Server Infrastructure – Hyper‑V, VMware.
* Strong team player.
* Successful DBS check and eligibility to work in the UK without sponsorship.
Essential Skills
* Office 365 administration experience, migration optional.
* Google Workspace admin experience.
* Active Directory and Group Policy experience (desirable).
Benefits
* Multiple certifications from leading industry career paths.
* Opportunities to work on network infrastructure upgrade projects.
* Hands‑on experience with server‑based infrastructure and current technologies.
* Career progression within the team and company.
* Supportive environment where your ideas are heard and valued.
Applicants with previous experience or job titles such as IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, Schools IT Support Specialist, Education Technology Support Consultant, IT Systems Consultant for Schools, Education IT Solutions Consultant, School Technology Advisor, Educational Technology Support Specialist, School IT Technician, IT Service Desk Consultant for Schools, School IT Operations Specialist may also be considered for this position.
Successful candidates must pass an Enhanced DBS check and be eligible to work in the UK without sponsorship.
To apply, click below.
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