Permanent Kettering based office - hybrid working (2 days in office) Monday to Friday - 11.30am to 8pm (flexibility may be required in the future for weekends) £25,000 Start date: 23rd June 2025 Our client, a successful property services company based in Kettering, are looking for an Assistant Team Leader for their call centre team. You will play a key role in supporting the operations manager and team leaders to lead, manage, engage and develop a team of advisors. Please note that you will work shifts between 8am and 8pm Monday to Friday in this role. The key responsibilities of a Call Centre Assistant Team Leader: * Assisting team leaders in the day to day running of the team, including office based and remote workers * Supporting colleagues with coaching to improve performance * Covering annual leave and unplanned absence of Team Leaders * Assisting in ensuring the team meet individual targets and providing performance data * Contributing to a supportive company culture, motivating the team * Resolving issues at the first point of contact The required skills and qualities of a Call Centre Assistant Team Leader: * Customer service experience in a call centre environment * Previous experience in an assistant team leader / deputising or supervisory role in a customer service office environment (ideally call centre) * Used to dealing with complaints and difficult customers *...