The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records. Key Responsibilities: Patient Interaction: Greet patients and visitors in a friendly and professional manner. Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded. Appointment Management: Schedule and manage patient appointments using the practice's electronic booking system. Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling. Communication: Handle incoming calls, emails, and inquiries, providing accurate information and assistance. Relay messages to clinical staff and ensure timely follow-up on patient queries. Administrative Support: Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations. Assist with the preparation of correspondence, reports, and other documents as required. Billing and Payments: Process patient payments and issue receipts. Assist with billing inquiries and liaise with the finance manager as needed. Office Organisation: Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients. Manage office supplies and equipment, placing orders as necessary. Compliance and Confidentiality: Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines. Participate in training and development activities to maintain knowledge and skills.