Who are we
As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels 206 bedrooms and 12 conference rooms.
Position Overview:
The Meetings & Events Sales Office Manager plays a crucial role in driving revenue and ensuring the successful execution of all meetings, conferences, weddings, and social events held at the hotel. This position leads the sales office team, manages event inquiries, oversees contract negotiations, and works cross-functionally with hotel departments to deliver exceptional experiences for clients and guests.
Key Responsibilities:
Sales & Revenue Management:
* Lead and manage the M&E sales team to achieve departmental revenue targets.
* Respond promptly to M&E inquiries, prepare proposals, conduct site inspections, and negotiate contracts.
* Develop strategic action plans to drive event bookings and maximize occupancy of meeting spaces.
* Analyse market trends, competitor activity, and client feedback to optimize sales strategies.
* Identify and convert new business opportunities from corporate, leisure, and social segments.
Team Leadership:
* Supervise and mentor the M&E sales team, ensuring high performance and professional development.
* Conduct regular team meetings, training sessions, and performance evaluations.
* Foster a proactive, service-oriented sales culture within the department.
* Work and co-operate with the team and other departments and offer support and assistance when necessary
Client Relations & Event Planning:
* Serve as the main point of contact for key clients from initial inquiry to post-event follow-up.
* Collaborate with the events operations team to ensure smooth execution of events, from set-up to breakdown.
* Oversee the preparation of function sheets and event summaries for internal departments.
* Communicate client’s requirements both verbally and written via Delphi computer system to all departments within the hotel
Administration & Reporting:
* Maintain accurate records of bookings, forecasts, and sales reports.
* Ensure compliance with hotel policies and brand standards.
* Manage departmental budgets and resource allocation efficiently.
Qualifications:
* Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
* Minimum of 3–5 years of experience in event sales or conference services, preferably in a hotel environment.
* Proven experience in managing a sales team and meeting revenue goals.
* Excellent communication, negotiation, and organizational skills.
* Strong knowledge of sales systems (e.g., Opera Sales & Catering, Delphi.fdc) and MS Office Suite.
* Ability to thrive in a fast-paced, detail-oriented environment with multiple priorities.
Why Join Us:
At the DoubleTree by Hilton Bristol City Centre hotel, we pride ourselves on delivering unforgettable experiences and exceptional service. You'll be part of a passionate team that values creativity, collaboration, and excellence in everything we do. We offer competitive compensation, professional development opportunities, and a vibrant work environment.
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