IT Support Analyst - Lancashire
We’re looking for a proactive IT Support Analyst to provide high‑quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities
* Deliver 1st/2nd line support via phone, email, and in person
* Manage and resolve support tickets, escalating when needed
* Install, configure, and maintain laptops, desktops, Macs, and software
* Troubleshoot hardware, software, and mobile device issues
* Maintain IT asset records and equipment storage
* Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
* Assist with IT projects, system upgrades, and office moves
What You’ll Bring
* Experience in IT support or service desk roles
* Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
* Good understanding of PC hardware and basic networking
* Experience with ticketing systems (desirable)
* Relevant certifications (CompTIA, MCP) are a bonus
Skills
* Excellent communication and customer service
* Proactive, hands‑on approach
* Strong multitasking and prioritisation abilities
* Willingness to learn and develop
Benefits
* Life insurance
* Cashback healthcare plan
* Retail and high street discounts
* Additional enhanced benefits with service
If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.
Interested? Please Click Apply Now!
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