Would you like to work somewhere where you get to make a real difference every day?
We have an exciting opportunity for a Customer Services Administrator at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living.
Key Responsibilities
As a Customer Services Administrator you will be responsible for the effective management and delivery of administrative and secretarial support for the Customer Services Teams operating from the Leicester Office, dealing with all queries and administrative duties in a timely and appropriate manner. You will provide internal and external customers with a first class ‘Single point of contact’ service.
* Fully utilise the Housing database and become a highly competent user, maintaining and collating data using comprehensive and efficient software systems.
* Produce correspondence, reports, minutes, letters and spreadsheets using current Microsoft Office applications and arrange meetings and make appointments.
* Perform administration associated with invoice processing and contract administration for services provided by the Customer Services Team.
* Provide effective and efficient general administrative support to the Customer Services team, including photocopying, franking outgoing post and opening incoming post.
* Maintain and update out-of-hours data and liaise with the out-of-hours provider.
About the Candidate
We would love to hear from you if you are passionate about improving the lives of vulnerable people. If you think this role sounds right for you, you will need to demonstrate the following:
* Previous experience of using databases, producing management information and analysing information from data sets is essential.
* Be a highly competent user of Microsoft Word, Excel, Outlook and PowerPoint, and have a high level of knowledge of Open Housing or a similar database.
* Be educated to GCSE level (with GCSE passes in Maths and English) or equivalent.
* Be able to demonstrate PRIDE behaviours in your job role and be Disability Confident.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. This commitment applies throughout the recruitment process.
About Advance
Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry‑recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to our customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
Benefits
* Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro‑rata for part‑time hours)
* Sector‑specific training as part of induction plus opportunities for professional development
* Access to Perks at Work for discounts on cinema tickets, shopping vouchers and more
* Long‑service awards payable in 5‑year increments
* Golden Hello / refer a friend scheme offering up to £500
* Cycle‑to‑work scheme
* Access to an Employee Assistance Programme
* Free DBS (Disclosures and Barring Service)
* Excellent opportunities to progress your career within Advance
* Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
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