Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Career Path
Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing? We are seeking a dedicated RLO to support a major Social Housing Decarbonisation Fund (SHDF) framework across Oxfordshire.
This is a fantastic Temp-to-Perm opportunity, allowing you to join a fast-growing green sector focused on making homes warmer, greener, and more energy-efficient for residents.
THE OFFER
1. Pay Rate: £22.57 per hour
2. Contract: Temp-to-Perm (Permanent contract offered following a successful 12–13 week probationary period).
3. Office Base: Initially office-based out of Swindon for the first 6 months, before transitioning to a more local office closer to Oxford.
4. Travel: Mileage and business expenses are fully covered.
5. Requirements: Must have a full UK Driving Licence and access to your own vehicle.
THE ROLE (SHDF & Retrofit Focus)
Working on an SHDF contract is highly rewarding but structurally different from standard planned maintenance. You will guide residents through complex energy-saving measures, helping them understand the process and benefits of External Wall Insulation (EWI), Air Source Heat Pumps, Solar PV Panels, and advanced ventilation systems.
Key Responsibilities:
6. Resident Education: Conducting home visits to explain the benefits of decarbonisation works and teaching residents how to maximise new green technologies (e.g., smart thermostats).
7. Surveys & Access Coordination: Carrying out pre-work condition surveys and securing high access rates for specialist contractors to keep the delivery programme on schedule.
8. Conflict Resolution: Swiftly and professionally resolving any on-site resident queries or concerns to maintain high customer satisfaction scores.
9. Compliance Reporting: Updating internal project trackers and maintaining accurate resident communication files to ensure compliance with strict funding requirements.
CANDIDATE REQUIREMENTS
10. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents.
11. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for travelling to properties across the Oxfordshire patch.
12. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions.