Description
Job Description & Person Specification >
We are dedicated to helping people who are facing homelessness. The demand for our Housing Options Service is increasing, and we think it will continue to do so.
Often through no fault of their own, more and more people are finding themselves at risk of homelessness. The housing market and lack of affordable options make it challenging to help people find the homes that they need.
We have an exciting opportunity to join our team as an Initial Advice Officer.
We are seeking an individual who has a proven track record of working within a challenging frontline service or has transferable customer service skills.
You will be based in our Housing Options Team and will be an initial point of contact for those at risk of imminent homelessness.
We are looking for someone who is:
* An excellent communicator who will give clear and concise advice to customers and landlords.
* A good listener who will be empathetic when helping customers facing challenging personal circumstances.
* A good team player who will embrace The Councils core values.
* An organised individual with an eye for detail who can prioritise their work in a demanding environment.
* A natural problem solver who can think creatively to create successful resolutions.
When completing your application please refer to the person specification.
Please give us examples of how you meet each of the essential criteria.
You will be shortlisted according to these criteria.
This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/initial-assessment-advice-officer/
For an informal chat please contact Peter Shuttleworth on 01803 208712 or peter.shuttleworth@torbay.gov.uk.
Interviews are expected to be conducted during the week commencing 11th May 2026.
This role is not eligible for visa sponsorship.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential:
* Attention to detail and ability to maintain accurate records to provide accountability, deliverability and to be used as evidence if required.
* Good organisational ability, particularly self-organisation, ability to see tasks through to a successful conclusion, whilst working to tight deadlines.
* Ability to problem solve and work with minimal supervision at times.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Knowledge
Essential:
* Knowledge of 1996 Housing Act.
* Understanding of the Homelessness Reduction Act.
Experience & Qualifications
Essential:
* Experience of working in a housing or customer service setting.
* Experience in working face to face with a wide variety of clients.
Please review the available pages within the careers site .
A list of employer benefits can be found here .