Salary: £28,000 - 35,000 per year Requirements: Minimum 3-5 years experience in a 2nd/3rd Line IT support role Strong technical knowledge in Windows Server (2016/2019/2022) Proficient in Microsoft 365 administration and support Knowledge of Active Directory, Group Policy, DNS/DHCP Familiarity with Networking (VLANs, firewalls, routers/switches) Experience with Virtualisation technologies (Hyper-V, VMware) Skilled in Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required Responsibilities: Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes Technologies: Active Directory Cloud Hyper-V Support Microsoft 365 Network VMware Windows Office 365 More: At Flotek Group, we are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, and Comms technology to small and medium businesses. With locations across the country, our ambitious growth is driven by our core values and principles, ensuring every service is delivered with expertise, passion, and heart. When you join our Purple Army, you become part of a collaborative and fast-paced environment, where we prioritize learning, earning trust, and recognizing exceptional work. We offer a competitive salary ranging from £28,000 to £35,000 per annum, flexible hours, a variety of benefits including an EMI Share Equity Scheme, and opportunities for professional growth. last updated 6 week of 2026