Duties will include answering telephone calls and emails in a prompt and courteous manner, admitting, discharging or transferring patients within the Children in Care Service, ensuring health information for children in care is shared appropriately with Derbyshire County Council and/or other health providers, and co-ordinating the booking of health assessments as required and recording accurate and timely outcomes of appointments.
The successful candidate must be customer focused, with exceptional communication and interpersonal skills.
Working Monday - Friday (the specific working hours will be agreed with the successful candidate).
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics after discharge.
To be successful in this role you will possess excellent interpersonal and IT skills, GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must have effective communication skills and be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHS experience are also desirable.
The main emphasis of this role is to provide a comprehensive and courteous clerical service to the Children in Care Team.
We are an equal opportunities employer and welcome applications from all sections of the community. As a Disability Confident employer, we will offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job.
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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