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LDT Contractors is a rope access maintenance and window cleaning company. We pride ourselves on delivering safe, efficient, and innovative solutions for working at height across a range of industries. As part of our continued growth, we’re looking for an organized and proactiveAdmin Assistantto join our team and support our operational excellence.
Role Overview
As a Admin Assistant, you will act as the first point of contact for client inquiries and provide vital administrative support to the team. You will work predominantly alongside our Service Manager, while occasionally assisting our Operations Managers, Health & Safety Director, and Managing Directors as needed. This role is critical in ensuring smooth communication between clients, management, and operational teams, while maintaining accurate records and delivering excellent customer service.
Key Responsibilities
* Manage and respond to helpdesk inquiries via phone and email.
* Maintain accurate job logs, client records, and compliance documentation.
* Liaise with clients to provide updates, answer queries, and ensure high levels of customer satisfaction.
* Support operational teams with administrative tasks, including profit and loss reporting and analysis.
* Assist with documentation and keeping this up to date.
* Assist in managing our company fleet
Skills & Requirements
* Previous experience in an administrative or helpdesk role (construction or industrial sector advantageous).
* Basic understanding of financial reporting (profit and loss experience desirable).
* Excellent organizational and multitasking abilities.
* Strong communication skills, both written and verbal.
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
* Ability to work well under pressure and meet deadlines.
* Knowledge of rope access industry (IRATA) is desirable but not essential – training provided.
What We Offer
* Competitive salary package.
* Opportunity to work within a dynamic and supportive team.
* Career development and industry training opportunities.
* A chance to be part of a growing company.
Please note salary is dependent on experience.
Job Types: Full-time, Permanent
Pay: £20,000.00-£25,000.00 per year
* Company events
* Company pension
* Free flu jabs
* On-site parking
Experience:
* Administrative: 1 year (preferred)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Building Structure and Exterior Contractors
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