At The Cardinal Partnership, we're not just a company; we're a partnership in both name and nature. As the world's largest employee‑owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success.
People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry‑leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers.
Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you'll enjoy a competitive salary and enhanced benefits.
Job Purpose
The Operations Manager is responsible for the day‑to‑day leadership and performance of the operations team, ensuring exceptional customer service to support both retention and growth. The crucial link between Sales & Operations, the role is key in maximising profits whilst managing key supplier relationships.
Key Responsibilities:
* Collaborate with the commercial team to deliver branch revenue and gross profit targets
* Support the development and execution of branch growth strategy
* Increase profitability across all service modes
* Review pricing, margins, and customer profitability
Operations
* Oversee daily branch operations
* Ensure service delivery meets customer expectations and KPIs
* Improve operational efficiency and productivity
* Ensure SOP and compliance adherence
* Financial processes, including month‑end preparation, DMR/CIMS workflows
Leadership & People
* Lead and develop branch personnel
* Conduct regular performance reviews
* Create a high‑performance and accountable culture
* Support succession planning and staff development
Customer Management
* Build strong relationships with strategic customers
* Lead customer review meetings
* Resolve escalated operational or commercial issues
Compliance & Governance
* Ensure legal, customs, and transport compliance.
* Ensure financial controls and company procedures are followed.
Leestone Road, Sharston Industrial Estate, Sharston, Manchester M22 4RB, United Kingdom
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