Workshop Technician
Turn Your Passion for Cycling into a Career That Moves You Forward.
At Specialized UK Retail, we're not just a leading cycle retailer - we're a community driven by purpose, passion, and people. As part of Specialized UK Limited, our stores go beyond the traditional bike shop experience by delivering industry-leading service powered by a team that truly cares.
We’re looking for individuals who share our love for cycling, but also bring their own unique energy, ideas, and experiences. Whether you're a seasoned rider or simply passionate about helping others find joy on two wheels, we want to empower to thrive. Join us, and you’ll find more than just a job—you’ll discover a rewarding career with room to grow, a team that supports you, and a workplace where your individuality is not only welcomed, but celebrated!
Location: SPECIALIZED NOTTINGHAM, NOTTINGHAMSHIRE.
Full-time, 40 hours per week
Job Summary
An integral position within the Specialized UK Retail Team; the Workshop Technician must excel at delivering service, working to timeframes, empathising with the riders needs and committed to deliver above targets for the workshop and store team.
What you’ll be doing day-to-day:
1. Serving customers in-store, by phone and other digital communication tools
2. Building and checking bikes for display and prior to rider handover
3. Checking in riders’ bikes and repairing as per the job expectation
4. Processing warranty work, deliveries and stock transfers
5. Completing stock checks and accurately recording anomalies
6. General cleaning and maintenance of equipment
7. Professional and friendly conduct at all times
8. Completing any reasonable request made by leadership
What you'll need to win:
9. Technically excellent with all manner of product
10. Sound diagnostic capability
11. Sound product knowledge and the drive to learn continuously
12. Empathy for riders in order to best deliver exceptional customer service
13. Shop Floor, selling experience
14. Numeracy and literacy skills
15. Clear and effective communicator and diagnostics
16. I.T. skills in order to operate in store systems
You will be part of the Store team, which means you will support on the shop floor with sales, delivering a premium service.
Reporting to:
17. Workshop Manager
We have a competitive benefits package which includes;
18. Bike Loan Scheme
19. Bike & Apparel Purchase Policy
20. Discounted Sport Brand Purchases
21. Employee Assistance Programme, including your immediate family
22. Enhanced Annual Leave
23. Enhanced Absence Policy
24. Annual Merit Review
25. Company Events