Detailed job description
and main responsibilities
Key Responsibilities:
1. Take operational leadership of compliance and governance across the Temporary Staffing Service, ensuring all bank and agency workers meet NHS Employment Check Standards and Trust requirements.
2. Provide expert advice on right-to-work, DBS, statutory/mandatory training, registration checks and agency worker compliance, resolving complex issues and escalating risks where necessary.
3. Oversee the daily workflow of compliance activity, supporting the TSS coordinators and ensuring checks are completed safely, accurately and within required timescales.
4. Lead and refine compliance auditing processes, identifying gaps, inconsistencies and improvement opportunities across systems and workflows.
5. Maintain high-quality data in our temporary staffing systems, working closely with BI and Workforce Information colleagues to improve reporting, dashboards and compliance intelligence.
6. Produce accurate and timely reports on compliance performance, risks and trends for service managers and senior leaders.
7. Develop and update Standard Operating Procedures, helping to embed consistent and efficient working practices across the team.
8. Build strong working relationships with internal teams, agency partners and external stakeholders to resolve issues quickly and maintain safe workforce supply.
9. Support the continuous improvement agenda within TSS, contributing ideas, identifying service risks and helping shape more efficient governance arrangements.
10. Provide training, guidance and day-to-day support to TSS coordinators, ensuring they have the knowledge and skills to carry out compliance work to a high standard.
At University Hospitals Dorset, you’ll be part of a service that is evolving rapidly. This role offers the chance to influence how we manage our temporary workforce, strengthen governance and improve the experience of our staff and service users.
Please see the full job description for complete role requirements.
This post has been provisionally evaluated at Band 5, but is subject to formal Agenda for Change job-matching confirmation.
Person specification
Qualifications
Essential criteria
11. Educated to degree level or equivalent experience in a related field (e.g. workforce, compliance, data analysis, HR, business administration).
Desirable criteria
12. Certification or formal training in data analysis, Excel, Power Query, or SQL.
13. Training or qualification in HR, recruitment compliance, or workforce systems.
Experience
Essential criteria
14. Significant experience working in a compliance, governance, workforce, temporary staffing or recruitment environment.
15. Experience in recruitment/pre-engagement checks, right-to-work processes, agency governance or data quality auditing.
16. Demonstrable experience managing complex administrative processes in a high-pressure setting with strict deadlines.
17. Experience analysing, interpreting and presenting complex information to varied audiences.
18. Experience producing reports, dashboards or compliance summaries.
19. Experience supporting or supervising staff, delegating tasks, and managing workflow.
20. Experience resolving complex or sensitive compliance queries with sound judgement.
Desirable criteria
21. Experience working within an NHS Temporary Staffing Service, workforce team or similar regulated environment.
22. Experience working with temporary staffing systems such as HealthRoster, BankStaff, Locum’s Nest, or ESR.
23. Experience in service improvement, SOP writing or process redesign.
Technical Skills and Competencies
Essential criteria
24. Strong analytical skills, with the ability to interpret complex information and identify risks, trends and required actions.
25. Advanced Microsoft Excel skills (including lookups, pivot tables, advanced formulas and data cleaning).
26. Highly competent in Microsoft Office 365, including SharePoint, Lists, Outlook and Teams.
27. Excellent attention to detail, ensuring accuracy in data, documentation and compliance records.
28. Ability to assess compliance status against a range of statutory, regulatory and contractual standards.
29. Ability to plan, prioritise and manage a varied and unpredictable workload under pressure.
30. High standard of written communication, including preparing clear, structured reports.
31. Confident in presenting complex or sensitive information to non-technical staff.
Desirable criteria
32. Experience using or querying ESR, HealthRoster, BankStaff, TempRE or similar systems.
33. Experience writing or maintaining SOPs or process documentation.
34. Knowledge of Power Query, SQL, coding logic, or BI/data reporting tools.
35. Experience designing or improving automated workflows using Power Automate.
Knowledge
Essential criteria
36. Knowledge of NHS Employment Check Standards and the compliance requirements for temporary workers.
37. Strong understanding of Right to Work legislation and DBS processes.
38. Understanding of data confidentiality, GDPR and information governance in a workforce setting.
39. Awareness of Trust and national expectations around agency usage, temporary staffing governance and safe staffing.
40. Understanding of audit processes, quality assurance, and data quality improvement.
Desirable criteria
41. Knowledge of NHS workforce terminology, recruitment practices and training compliance standards.
42. Knowledge of NHS Information Standards and Model Hospital metrics.
43. Understanding of wider workforce planning issues and the impact of compliance on service delivery.