Customer Service Officer
Job description
Contract: Temporary - 1 year
Hours: Full Time 37hrs
Working Style: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
We are currently seeking an enthusiastic individual to join our team as a Customer Service Officer.
If you have a passion for customer service and want to work for a reputable organisation, then read on.
We provide a multi-channel, first point of contact service for a variety of external and internal customers, responding to queries through reception services, telephone, e-mail and web-based enquiries.
As a Customer Service Officer, you will have proven ability in customer service, who can remain calm under pressure, and who thrives in a demanding and challenging environment.
Your daily routine will covering a variety of locations, providing face to face, telephone and administration duties.
About you:
Do you have:
1. Experience working in a customer service environment
2. Ability to work under pressure and as part of a team
3. Ability to deal competently and diplomatically with external and internal customers, sometimes in difficult situations.
4. A flexible attitude toward change, proactively responding to the demand of customers and the organisation.
Ideally you will have:
4 GCSE&s at Grade C or above.
One of which must be English or Welsh, plus mathematics, or a qualification of a comparable level, e.g. Intermediate GNVQ Level 2, BTEC First Certificate, or have relevant experience to evidence in place of these.
We would welcome those with experience in the following roles:
Customer Service Officer
Receptionist
Admin Assistant
Call Centre Agent
Cashier
About us:
We believe in rewarding and recognising our colleagues& efforts and achievements. We also believe that there&s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you&ll be rewarded with a range of attractive benefits and support to help you live your best life.
5. Hybrid working (in some roles) and flexible working schemes to improve your work life balance
6. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
7. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years& service (not forgetting the additional 8 bank holidays too)
8. Access discounted gym membership with Celtic Leisure
9. Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
10. Purchase a new car through Tusker salary sacrifice scheme
11. Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion,