Overview
This is an exciting opportunity to join our IT Department based in Norwich. This is an essential support position providing an active and practical resource for 24/7 onshore and offshore operations for a UK Operator. The role will manage and support a variety of systems, working daily to troubleshoot, monitor the environment, install, configure, cabling and labeling, seeing jobs through from start to finish.
Strong practical network skills rooted in IP are essential, along with hands-on firewall, security and VoIP experience. You will need to be flexible in your approach, seek opportunities for continual improvement and think outside of the box to comply with all relevant cybersecurity guidance and regulation. The role will work with and support members of the Group Network Team based in Paris and support from various UK sites.
This is a full-time role based out of Norwich with frequent travel to UK Operational sites including offshore assets. You may be called on for out-of-hours business critical events and form part of an on-call rota.
Responsibilities
* Assist in the design, implementation, and management of network infrastructure to ensure optimal performance and security.
* Use the Perenco IT Helpdesk system to receive requests and carry out troubleshooting and changes to the network in line with Perenco Group methodology.
* Configure and maintain network devices such as routers and switches
* Monitor network performance and troubleshoot issues to ensure minimal downtime.
* Liaise with Group Network and IT department for 3rd line escalation.
* Liaise with WAN service providers for installations and issues.
* Ensure assets are recorded correctly in our Equipment database.
* Manage backups and spares.
* Test and perform recovery.
* Maintain accurate documentation of network configurations, changes, and procedures.
* Support the offshore Telecoms team with equipment failures and replacement preparations.
* Prepare equipment for shipping offshore.
* Liaise with Telecoms team regarding radio links between sites which carry the network.
* Provide technical support and guidance to end-users and other IT staff.
Qualifications
Qualifications
* Cisco CCNA or higher
Experience
* Proven experience as a Network Technician or similar role.
* Strong knowledge of network protocols, routing, and switching.
* Experience with network security practices and technologies.
* Proficiency in configuring and managing Cisco network devices.
* Extensive knowledge and experience working within the Cisco command line is essential for this role
* Excellent analytical and problem-solving skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
Personal Attributes
The ideal candidate will be self-motivated, have an excellent work ethic, be focused and meticulous. Flexibility is essential, an ability to think out of the box and push their ideas forward. They need to love what they do, be curious with each issue and strive to find the best solution. This is a very practical role, the more hands on the better!
Benefits
* Discretionary Bonus
* Private Medical Insurance & Dental Cover
* Life Assurance
* Excellent Pension Provision
* 25 days holiday + bank holidays
* Flex Days
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