Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required / occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) We’re recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. You’ll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership position managing a small team of Customer Services Advisors. Key Responsibilities * Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards * Manage bookings and follow-ups in line with capacity and service timelines * Provide professional, accurate, and empathetic communication to clients and stakeholders * Act as the escalation point for complex service queries requiring cross-team coordination * Collate and submit performance data, including activity volumes, timelines, feedback, and outcomes * Maintain internal dashboards and support reporting for governance a...