Babergh and Mid Suffolk District Council are looking to recruit a Housing Solutions Assistant to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis working 37 hours per week. The successful candidate will earn a competitive salary of £26,835 - £30,060 per annum
Full time, part time and job share opportunities will be considered.
What we are looking for
We are looking for a Housing Solutions Assistant to join our Housing Solutions Team. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the role
The Housing Solutions Team provide a comprehensive advice service to those facing a housing crisis and our aim is to prevent or relieve homelessness, working in line with the homelessness legislation and more specifically the Homelessness Reduction Act 2017 which was introduced in April 2018.
We are looking for a customer focussed, organised individual who can work under pressure managing competing demands to join our team.
In this busy and varied role, you will be expected to ‘triage’ all initial contacts to the team and make basic assessments before referring to Housing Solutions Officers.
You will support the Housing Solutions Officers to manage a busy caseload of clients who have a housing crisis, providing administrative support, written correspondence and telephone calls on their behalf to households on the advice given through a personal housing plan.
About you
We are seeking a dedicated and compassionate individual to join our team. The ideal candidate will possess the following:
understanding homelessness and legislation: A good knowledge of the causes and impacts of homelessness, along with a basic understanding of current housing legislation and policy frameworks
empathy and compassion: A genuine ability to support and engage with individuals and families in housing crisis, demonstrating empathy, patience, and a non-judgmental approach
strong organisational skills: Proven ability to manage multiple and often competing priorities, with the flexibility to adapt and reprioritise tasks in a fast-paced environment
commitment to professional development: A strong desire to build a career in housing, including a willingness to undertake relevant training and gain professional qualifications
excellent administrative skills: High level of accuracy and attention to detail in administrative tasks, including record-keeping, data entry, and correspondence
team player: A collaborative and supportive approach to working with colleagues, contributing positively to team goals and a shared commitment to service excellence
strong IT skills, particularly Microsoft Office.
About us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
Great opportunities for learning and development
Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
Competitive Local Government Pension Scheme
Wellbeing Support Programme
Employee Assist Programme
Health Care Options.
Our ways of working
Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
Closing date: 5pm, 22 July 2025
If you think you have what it takes to be successful in this Housing Solutions Assistant ?????role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts