Position: Ecommerce Executive
Location: Birmingham (Hybrid)
Salary: £22,000 – £28,000
About the Company
Our client is a growing digital agency specialising in high-performance e-commerce solutions. Their team combines strategic, creative, and technical expertise to build, optimise, and manage impactful online experiences for a diverse range of brands.
This role sits in the Development side of the business and is client-facing.
Role Overview
The Ecommerce Executive will support the delivery and ongoing management of website projects and client retainers. This role is ideal for someone with 1–2 years’ experience using e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for client success and digital growth. E-commerce experience is very desirable but not necessary as training can be provided. Most importantly you must be happy to work in a client-facing role.
Key Responsibilities
Project Management
* Manage planning and execution of e-commerce website projects
* Ensure projects are delivered on time, within scope, and on budget
* Act as a key point of contact for clients, ensuring smooth communication and issue resolution
Retainer Management
* Oversee delivery of services within client retainers
* Monitor performance metrics and provide actionable recommendations
* Identify opportunities for upselling or adding further value
Client Collaboration
* Build and maintain strong client relationships
* Understand client objectives and ensure services align with their business goals
* Provide regular updates, performance reports, and strategic insights
Team Coordination
* Work closely with internal teams across design, development, and digital marketing
* Lead project kick-offs and maintain alignment across stakeholders on timelines and deliverables
E-commerce Expertise
* Stay up-to-date on e-commerce trends, tools, and platform features
* Share insights internally and with clients to improve performance and user experience
* Advise on UX/UI best practices and website optimisation strategies
Required Skills and Experience
* 1–2 years’ experience in e-commerce, digital marketing, or web project management
* Strong understanding of Shopify and other e-commerce platforms (Ideally)
* Excellent time management and ability to juggle multiple priorities
* Clear and confident communicator, comfortable working with both technical and non-technical stakeholders
* Strong analytical skills with the ability to interpret data and drive improvements
* Proactive, solution-focused, and results-driven
Benefits
* Generous holiday allowance
* Social events and team socials
* Performance-related bonus scheme
* Hybrid working model for flexibility
* Opportunities for professional development and growth
If you’re passionate about e-commerce and eager to develop your career within a dynamic and supportive agency environment, we’d love to hear from you.