The opportunity
The DocuSign e-signature and CLM Product Support Specialist role is an opportunity to join a small and nimble team who primarily focus on service and product ownership. We are a team of experts in the Prepare, Sign, Store service, who pride ourselves in providing exceptional client service. We act as trusted business advisors to our clients, ensuring they achieve the most from our products, while streamlining their procedures and gaining efficiencies. This is an exciting time to join our team as a DocuSign e-signature and CLM specialist, as we deploy to a global audience.
Your key responsibilities
The selected candidate will:
1. Work with teams across EY to deploy DocuSign e-signature and CLM, acting as a trusted business advisor, ensuring EY clients get the most from the products
2. Lead activities and initiatives related to Global Services products and projects
3. Act as a conduit between the customer and 3rd party vendors
Skills and attributes for success
4. Making general decisions without guidance and direction in problem solving based upon a solid knowledge of the team’s products, processes, and procedures
5. Demonstrated ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment
6. Demonstrated ability to highlight risks and escalate appropriately, ensuring stakeholders are appropriately informed and engaged when required
7. Must be a highly team-oriented individual with strong collaboration, prioritization, and adaptability skills
8. Strong interpersonal, communication, consultative, and people management skills
9. Ability to actively listen and fully understand client needs in order to deliver exceptional client service
To qualify for the role, you must have
10. Bachelor's degree in Business, Engineering, IT, Science, or other technical qualification with at least 5 years in a corporate IT environment
11. Experience acting as primary liaison between stakeholders and vendors
12. Ability to build effective relationships, internal and external and at all levels
Ideally, you’ll also have
13. Proven track record of successful project delivery
14. Ability to manage competing activities to deliver against agreed priorities and deadlines, escalating if required
15. Experience with configuring, administering and supporting DocuSign e-signature and CLM
16. Experience of Product Management and Ownership.
What we look for
A confident self-starter who takes ownership and drives projects and initiatives, delivering exceptional results. Someone who is resilient and adaptable, taking new challenges in their stride.
What we offer
As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
17. Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
18. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
19. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
20. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
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