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View more categories | View less categories | Sector: Customer Services | Role: Assistant | Contract Type: Permanent | Hours: Full Time
The Role
* Customer Service Advisor
* Competitive starting salary
* Full Time position: Monday to Friday - 35h per week
* Permanent Contract
* Location: Kendal
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments. It has been providing quality insurance for over 110 years. We focus on delivering excellent service while ensuring effective business management. As a mutual, supporting our customers and paying claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver first-class service and sell their products across our region to both new and existing customers. Honesty, integrity, and trust are core values. We emphasize a personal approach to customer service that NFU Mutual is renowned for.
About the role
* Gain relevant product licenses and maintain knowledge through ongoing professional development
* Deliver exceptional customer service
* Assist customers with their general insurance requirements
* Process policy amendments to meet standards
* Engage in proactive sales activities to generate new business
* Collect insurance premiums
* Identify and pursue cross-selling opportunities
* Contribute positively to the team culture
* Operate within the Compliance Framework required by the Company / FCA
* Use Microsoft Office and Insurance Systems; training provided
* Maintain accurate records as per role requirements
* Produce correspondence within specified time frames and quality standards
About you
* Drive, energy, and enthusiasm to provide excellent customer experiences
* Confident team player
* Proactive with initiative
* Strong interpersonal, communication, and relationship-building skills
* Strong IT skills, including MS Office 365
* Five GCSEs at grade C or above, including Maths and English
Our commitment to you
We will provide full training and support to obtain initial product licenses. Ongoing training will lead to full licensing in personal and commercial products. Experienced candidates may qualify for a fast-track process. Opportunities for CII study and career progression are available.
Benefits
* 25 days annual leave plus Bank Holidays; after three years, an additional day per year up to 28 days
* Access to NFU Member benefits
* Free local parking
Good Repute Checks
Agents must ensure staff are of Good Repute, conducting two checks: a basic criminality check and a bankruptcy check.
Please apply via email with a CV to: mike_hunter@nfumutual.co.uk
Closing date: 20th June 2025.
Note: Employment is through an Agent of NFU Mutual, not directly by NFU Mutual.
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