The Role
Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent to join our Customer First Call Centre team. This is a fixed-term contract for winter cover on a 6-month basis. Working Pattern will be Saturday and Sunday 3pm 11:30pm The role would be home-based, however we would need you to live close enough to the head office in Hitchin to be able to come in for training or if there are any issues with your equipment.
The Customer
Here at Fortem we are committed to delivering an excellent service to our clients and tenants alike, we have launched a 24/7 innovative Contact Centre that will be the heartbeat of our business and allow us to continuously improve our service. Your commitment, ideas and drive will help to shape this service offering.
Duties and Responsibilities
As a Call Centre Agent you will provide an efficient and customer focused service, being the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance, ensuring customer satisfaction remains the highest priority.
What You Will Need
Essential Criteria:
Excellent telephone manner with proven track record of dealing with customer service and complaint handling.
Excellent communication skills both written and...