Overview
London | Corporate Fitness | Administration | Permanent | Full Time
Salary: Up to £28,808.00 per annum depending on experience. 40 hours per week. No weekends or bank holidays.
At Nuffield Health, the UK's largest healthcare charity, your passion, warmth and drive to make a difference help us deliver excellent experiences for patients, members and customers. Join our journey. It starts with you.
We are looking for a Client Services Team member to work at one of our high-profile corporate sites in the City of London. The team member will warmly meet and greet all visitors, ensuring the smooth running of the reception with member journeys as your top priority. The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus; excellent customer service is essential in this role. As a Client Services Administrator you will support queries relating to membership, locker rental and personal training and create a professional first impression.
Responsibilities
* Pay particular attention and focus on the membership system, ensuring that all membership enquiries are processed and dealt with effectively.
* Work as part of a team to ensure customer service levels exceed expectations.
* Form an integral part of the “Customer Journey” and strive to continually review and improve where possible.
* Management of diaries and client appointments for all departments within the facility.
* Strong communication skills with clients and employees, face to face, by telephone and in writing.
* Ensuring the daily cashing up and balancing of tills is completed correctly.
* Ensuring the reception area is always neat and tidy.
* To achieve monthly KPIs.
* Have experience in a customer service focused environment.
* Have outstanding communication and customer service skills.
* Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience.
* Be a team player with exceptional planning and organization skills, with the ability to multitask.
* Have excellent attention to detail.
* Can work in a pressurized environment.
* Be flexible with a “can do” attitude.
* Have excellent customer service skills.
* Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.
Benefits
We offer a benefits package including fitness, lifestyle, health and wellbeing rewards such as a free gym membership, health assessments, retail discounts and pension options. At Nuffield Health we take care of what’s important to you.
Application details
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early where we have received an unprecedented high volume of applications. Please apply early to ensure you are considered for the post.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Wellness and Fitness Services
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