This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST .
The Role
Are you highly organised, great with people, and passionate about keeping things running smoothly behind the scenes? Join our team as a Workshop Operations Coordinator and become the engine that keeps our workshop moving efficiently every single day.
At the heart of our operation, you’ll play a key role in coordinating vehicle progress, liaising with multiple departments, and ensuring that both our team and our customers stay informed and supported.
What You’ll Be Doing:
Act as the vital link between our workshop team and customer service team, providing daily updates on vehicle progress.
Assist the Workshop Controller in managing the daily schedule, ensuring urgent or overaged vehicles are prioritised effectively.
Handle calls, emails, and enquiries while managing the workshop mailbox with professionalism and efficiency.
Ensure job cards and paperwork meet manufacturer warranty audit standards before sign-off.
Organise vehicle preparation checks ahead of completion with our trained technicians.
Liaise with our Front of House team to prioritise workloads and maintain service excellence.
Stay on top of admin tasks and support various departments as needed.
Keep health and safety compliance front and centre in all activities.
What We’re Looking For:
A natural organiser with excellent time management and multitasking abilities.
A team player who thrives under pressure and can keep calm in a fast-paced environment.
Someone with a keen eye for detail and the ability to follow strict processes and procedures.
Outstanding communication skills—both written and verbal—with a professional and courteous manner.
Previous experience in a customer-facing or administrative role in the automotive industry is preferred.
Confident using manufacturer-supported systems and digital tools.
Holds a full UK driving licence (held for at least 12 months).
Why Join Us?
Be part of a collaborative and supportive team culture.
Opportunity to work in a dynamic and essential role within a growing business.
A chance to make a real impact by ensuring operational success and customer satisfaction.
Ongoing support and development to help you grow in your career.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
#INDOR
Aneliese Platts
Senior Designer
“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”
Ann Fairbanks
Executive PA & Business Support
Ann Fairbanks
Executive PA & Business Support
“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”
Gemma Hepple
National Operations Manager
Gemma Hepple
National Operations Manager
“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.” #J-18808-Ljbffr