At Furniture Outlet, we take pride in being London and Essex's leading furniture clearance outlet operator. Our Dagenham store is an 7-figure powerhouse, and we anticipate our newly opened Charlton outlet will follow suit. We are continually growing to meet the demands of our loyal customers and have plans to roll out additional stores across London and the Home Counties. As a company that values excellence and growth, we provide a vibrant and supportive environment for our employees to thrive.
Join our dynamic team and help us drive growth and customer satisfaction by ensuring customers have the right products at the right time, working quickly to resolve issues and provide an excellent customer experience. We are looking for a motivated, proactive and experienced customer relationships manager to play a crucial role in our customer experience team.
The ideal candidate will be a hands on, organised, and customer focused Customer relationships Manager who will oversee client relationships and service delivery across our business.
About the Role
As Customer relationship Manager, you will be the first point of contact between the business and our valued customers. Your core responsibilities will involve proactively speaking to customers to quality check our service, acting promptly on service which has fallen below our high standard and liaising with store's to improve service quality.
Responsibilities
* Be the primary point of contact for customers across the business
* Proactively resolve customer issues and maintain service satisfaction
* Maintain a consistent and professional standard of customer care across all touchpoints
* Build strong working relationships with the delivery team.
* Proactively conduct after care customer service following delivery of orders.
Skills:
* Experience is remote customer services.
* Strong communication and interpersonal skills
* Excellent organisation and time management capabilities
* Problem solver mindset
* Commercially minded
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Private medical insurance
* On-site parking
* Sick pay
Location:
Phoenix House, Christopher Martin Road, Basildon, Essex SS14 3EZ
Hours of working:
Monday – Friday
3 days per week 9AM –5PM
2 days per week 11AM – 7PM
Pay:
£30,000 - £35,000 per year depending on experience.
If you are passionate about retail and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Private medical insurance
* Store discount
Experience:
* Customer relationship management: 1 year (preferred)
Work Location: In person