Field Service Technician (Hardware Break/Fix) EC London
Location: London City EC
Skill Level: Level 2 Technician
Start Date: asap
Travel Requirement: Up to 50%+ daily travel Pay : £150.00-165.00
Role Overview
We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.
The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment .
Key Responsibilities
Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
Conduct installation, maintenance, and replacement of hardware components .
Respond to customer service requests and technical issues promptly.
Maintain daily communication through phone, email, voicemail, and internal communication tools.
Ensure all administrative tasks and service updates are completed accurately.
Follow best practice standards and operational procedures .
Maintain and manage tools, spare parts, and test equipment .
Utilize escalation and support processes to resolve complex service issues.
Travel extensively to customer locations across assigned regions.
Lift and transport equipment or parts up to 25 kg .
Requirements
Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware .
Strong experience with HP and Lenovo hardware break/fix .
Proven ability to troubleshoot hardware issues and resolve customer concerns .
Comfortable working independently in a field-based role .
Ability to travel extensively with extended periods of driving .
Valid drivers license and good driving record required.
Ability to lift and carry equipment up to 25 kg .
Important Note
This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered .
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