Are you ready to embark on an exciting journey as a Patient Administration Officer at our state‑of‑the‑art cancer care centre located in Milton Keynes? Join our dedicated team at GenesisCare UK and be part of something extraordinary. As a Patient Administration Officer with us, you’ll play a pivotal role in supporting the patient referral pathway, ensuring appointments are booked efficiently and delivering exceptional customer service to patients and visitors attending the centre. This is your opportunity to make a meaningful impact and develop your career within a leading independent cancer care provider.
Responsibilities
* Provide all patients with a courtesy call within 24 hours of receiving a referral
* Support consultants and medical secretaries throughout the patient referral pathway
* Ensure all referrals and appointments are processed accurately and efficiently
* Provide patients with all relevant information regarding their appointments and treatment journey
* Liaise with clinical teams, NHS Trusts and the internal finance team to ensure smooth patient pathways
* Book additional support services to enhance the patient experience, including wellbeing and exercise medicine services
* Manage appointment scheduling for patients, consultants and staff
* Maintain accurate patient information and referral data within MOSAIQ
* Complete reception duties and act as the first point of contact for all visitors to the centre
* Maintain patient confidentiality in line with company policies and statutory legislation
* Support the wider administration team while contributing to a professional, welcoming environment
* Act as a mentor and trainer for new starters where required
Qualifications
* Excellent verbal and written communication skills
* Previous experience working within a busy reception or administrative environment
* Strong customer service and relationship‑building skills
* Experience working within a customer‑focused role
* Ability to manage multiple priorities in a fast‑paced environment
* Evidence of an empathetic and patient‑centred approach
* Experience resolving complaints professionally and effectively
* Proficiency in Microsoft Office packages including Word, Excel and Outlook
* Experience using MOSAIQ would be advantageous
* Previous experience within the healthcare sector is desirable
* A collaborative and flexible approach to team working
Benefits
* Shape your work‑life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave
* Prioritise your well‑being with complimentary private medical and dental coverage, access to Employee Assistance Programme, and Income Protection
* Access our world‑class radiotherapy – free to you and your immediate family, if required
* Secure your future with a competitive Company Contributory Pension Scheme
* Nurture your mental health and well‑being through our well‑being community, with access to Babylon Health and Headspace Wellbeing
* Enjoy hassle‑free commutes with free parking at most of our centres
* Treat yourself with exclusive retail discounts
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