Join a growing MSP where your skills actually make an impact. We are a small but fast‑moving Managed Service Provider in East Sussex and are looking for an IT Support Engineer who wants more than just a ticket‑logging role. You’ll enjoy variety, solving real‑world problems, and working closely with clients, making a difference.
Responsibilities
* Provide IT support via phone, remote tools, and on‑site visits.
* Own and resolve helpdesk tickets in line with SLAs.
* Build strong client relationships through clear, professional communication.
* Set up users across Active Directory, Microsoft 365, and Entra.
* Deploy and configure hardware (imaging & Intune).
* Support and configure VoIP systems (training provided).
* Maintain accurate documentation of systems, changes, and tickets.
* Monitor backups, updates, and system health checks.
* Diagnose, repair, and upgrade devices in‑house.
* Support and lead IT projects when required.
* Work closely with the Operations Manager and wider team.
Qualifications
* At least 2 years’ experience in an IT Support role.
* Strong troubleshooting skills and a logical approach.
* A genuine passion for IT and delivering great service.
* Confident communicator with excellent customer skills.
* A team player who can also work independently.
Technical Experience
* Windows Server (AD, GPO, DNS, DHCP)
* Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
* Azure / Entra
* Windows & Mac OS
* Virtualisation
* VoIP systems
Location & Travel
This is an office‑based role in Seaford, with regular travel to client sites. Candidates must live within a commutable distance to the office.
Benefits
* Annual salary increases (minimum £1,000 per year).
* Regular pay reviews.
* Pension scheme.
* Death in service cover.
* Birthday off.
* Free drinks in the office.
* Well‑being support (including counselling sessions).
* Annual eye tests.
* Smart casual dress + branded clothing.
* Free parking.
* Team events and socials.
Additional Requirements
A clear DBS check will be required before starting.
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