Posted: 20h ago
The role
About youThis role requires a charismatic, commercially aware leader who combines exceptional hospitality instincts with strong operational discipline. You will create memorable customer experiences, inspire high-performing teams and ensure the site delivers both outstanding service and strong commercial results.As the leader of our flagship location, you will bring personality, passion and presence while maintaining the standards that define the brand. You will be highly visible within the business, leading from the front, engaging with customers, motivating teams and helping create an environment that customers actively choose to return to.The role acts as the conductor of operations and service, bringing together front-of-house teams, bakery counter operations and kitchen production to deliver a seamless customer experience while maintaining exceptional product quality and operational standards.Working closely with the General Manager, HR & Training Coordinator and Product Development Chef, the Shop Manager supports team development, product innovation, commercial growth and operational excellence across the site. We're looking for someone who will become the heartbeat of the site - a visible, energetic and inspiring leader who creates loyal customers, develops exceptional teams and helps drive the next stage of growth.Proven leadership experience in premium hospitality, luxury retail, boutique food service, hotels, restaurants, cafés or customer experience-led environmentsStrong commercial awareness with evidence of driving sales, profitability and customer loyaltyExceptional customer service instincts and a naturally engaging, confident presenceAbility to lead from the front in a fast-paced environment-visible, approachable and hands-onPride in standards, presentation and accountabilityPeople leadership experience, including coaching and supporting team performanceFlexible and adaptable working approach to match trading demandsComfortable with operational procedures, compliance and daily routinesSalary / Benefits£35k+ DOEHours: 40hrs per week - Flexability requiredPerformance-based rewards (where applicable)Training, coaching and team development supportStaff perks / benefits (where applicable)Supportive working environment with a strong leadership teamAbout your next employerThis is a high-visibility, customer-facing management role within a premium retail food environment. You will lead the day-to-day flow across the front-of-house and production areas, ensuring exceptional hospitality standards, strong operational discipline and solid commercial performance.Nice to have skillsExperience recruiting and onboarding team membersExposure to stock management, wastage reduction and cost controlCreative input into merchandising, promotions and customer "wow moments"Good working knowledge of food safety, hygiene and health & safety requirementsPreferred education and experienceRelevant hospitality/retail management background is preferredExperience managing teams in a customer-facing environment (management or assistant manager level and above)Other requirementsAvailability to work flexibly, including during peak trading periods and seasonal demandAbility to support the business with an enthusiastic, hands-on presence during busy periodsWhat you'll doLead the day-to-day operation, ensuring excellent service across the café floor, bakery counter and kitchenSet the tone on the shop floor-visible leadership, high energy and genuine customer engagementInspire, coach and develop your team, supporting strong performance and a positive cultureDrive commercial results by monitoring daily performance, supporting promotions and maximising sales opportunitiesMaintain high standards of cleanliness, organisation and compliance, with readiness for hygiene inspectionsBring personality to the floor, commercial focus to the numbers and leadership to the team-apply now to make the difference in County Down.For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.Follow VANRATH on LinkedIn for expert career advice, the latest jobs, industry news and much moreBenefits:+DOEWHJS1_NI
