Receptionist/Treatment Coordinator Opportunity
Smiles Dental Care, 14 Ballymoney Road, Ballymena, BT43 5BY
Full-Time or Part-Time Hours Available, Clinical Days: Monday to Saturday
Are you an organised, friendly, and professional individual with experience working in a dental reception environment? If so, we’d love to hear from you!
Due to continued expansion at Smiles Dental Care, we are recruiting a Receptionist/Treatment Coordinator to join our friendly and patient-focused practice.
About Us
Smiles Dental Care is part of a well-established dental group with 100+ surgeries across 35 practices throughout Northern Ireland and the North West of England. We offer a full range of treatments, including general dentistry, NHS services, aligners, implants, restorative dentistry, and cosmetic treatments.
The Role
This role is perfect for someone who enjoys supporting patients throughout their dental journey and thrives in a busy, team-focused environment.
This position will initially start on a zero-hour contract, with the potential to progress into a permanent role if desired.
1. Full-time or Part-time hours available
2. Working hours between 8:00am and 7:00pm
3. Clinical days Monday to Saturday
4. Final working arrangements will be discussed at the interview stage
Key Responsibilities
Appointment & Reception Management
5. Greeting patients and providing a professional, welcoming experience
6. Booking and managing appointments, and supporting daily reception duties
Administration & Record Keeping
7. Managing patient records accurately
8. Responding to phone, email, and in-person enquiries
9. Ensuring smooth day-to-day practice operations
Treatment Coordination
10. Supporting patients through treatment consultations
11. Explaining treatment options, costs, and processes clearly
12. Assisting with payment plans and finance applications
Financial Processes
13. Assisting with deposits, private treatment payments, and finance systems
Practice Support
14. Supporting marketing activities, promotions, and open days
15. Working closely with the clinical and administrative teams
What We’re Looking For
16. Experience: Minimum 1 year working in a dental practice
(Dental Nursing experience is a bonus but not essential)
17. Communication Skills: Confident, approachable, and patient-focused
18. Technical Skills: Comfortable using dental or medical software systems and Microsoft Office
19. Knowledge: Understanding of implants, cosmetic dentistry, and aligners is desirable
20. Team Approach: Positive, reliable, and committed to delivering an excellent patient experience
What We Offer
21. Competitive Salary: dependent on experience
22. Growth & Progression: training, development, and future career opportunities
23. Performance Incentives: bonus opportunities linked to private patient treatment uptake
24. Modern Working Environment: digitally equipped practice with up-to-date systems
Ready to Apply?
If you’re looking for a flexible and rewarding role with the potential to grow into a permanent position within a supportive dental practice, we’d love to hear from you.
Click ‘Apply’ to join Smiles Dental Care as a Receptionist/Treatment Coordinator