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Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This includes upholding the highest standards of cleanliness, interacting with members on the gym floor, leading gym inductions, and teaching engaging group exercise classes.
Responsibilities:
1. Place member experience at the heart of everything you do by constantly engaging with members on the gym floor.
2. Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
3. Deliver engaging group exercise classes.
4. Deliver engaging and informative member inductions.
5. Support prospective members with joining JD Gyms as required.
6. Conduct club standards checks, ensuring results are recorded accurately and in line with JD Gyms record-keeping procedures.
7. Provide ad hoc support to members as required or observed.
8. Maintain high standards of club cleanliness as set out by the Gym Management and Operations team.
9. Ensure brand standards are maintained at all times, and the club is safe and compliant with health and safety regulations.
10. Monitor service delivery through performance metrics and member feedback.
11. Operate in a safe and legal manner at all times while working for JD Gyms.
12. Consider energy, environmental issues, and waste management in your role.
13. Analyze and present key data to support new ideas, initiatives, or developments.
Skills and Experience:
* Passion for fitness, health, wellbeing, and helping people.
* Embodies JD Gyms brand standards and values.
* Enthusiastic and eager to learn.
* Adaptable to different personalities.
* Resilient and receptive to feedback.
* Understands the importance of a great member experience.
* Flexible with working hours.
* Team-oriented, committed to working hard for members and the community.
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