In a nutshell
We are offering a varied role that blends front-line support, user training, data analysis and managing the hardware. You’ll do interesting work that you can be proud of and make a difference to colleagues right across the business. You’ll be part of a growing and supportive organisation, one that invests in developing not only your technical skills but will also help you to take your career to where you want it to, with progression opportunities for ambitious candidates.
You’ll be joining a friendly team of IT experts who support 900 users across nine locations – this is a flexible hybrid role that will see you working at our Exeter office 4 days per week, with the option to work from home for 1 day.
What you'll be doing day to day
You'll never have the same day twice as this role has a variety of tasks, including:
1. Providing front-line IT desktop support remotely or in-person
2. Supporting and helping to deliver user training for new starters
3. Helping with user administration (e.g. setting up new users in Active Directory and Exchange)
4. Helping with the building and maintaining of end user hardware
5. Carrying out general departmental administration. This includes usage and manipulation of spreadsheets and asset databases etc. for the purposes of handling purchasing, licensing and resource allocation / management.
6. Supporting IT projects and roll-outs
About you
To be successful in this role, you will:
7. Have good people skills, be confident and always willing to help
8. Have excellent communication skills including a good phone manner and a clear writing style
9. Be organised and accurate when dealing with data and software
In addition, you will have knowledge, experience and skills such as:
10. A broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
11. Good troubleshooting skills
12. An awareness and appreciation of the importance of security and confidentiality within a professional services environment.
Experience, qualifications or a keen interest in any of the following would also be advantageous;
13. Citrix
14. Business and Accounting applications
15. MS Teams
16. Document Management Systems
17. iOS / mobile phone support.