Customer Success Manager – Sage X3 & Sage Intacct
📍 Location: Fleet, Hampshire (Hybrid – 3 days office / 2 days home)
💼 Type: Full-time, Permanent
💰 Salary: £45,000 – £55,000 + Bonus + Excellent Benefits
The Company
We are a leading Sage partner with over 20 years’ experience delivering, implementing, and supporting Sage X3 and Sage Intacct solutions across multiple industries. With a strong reputation in the ERP market, we are expanding our team and now seeking a Customer Success Manager to join us.
The Role
As a Customer Success Manager, you will be the key contact for a portfolio of Sage X3 and Intacct customers. You’ll build long-term relationships, ensuring clients achieve maximum value from their systems while driving satisfaction, retention, and account growth. This is a fantastic opportunity for someone who is customer-focused, proactive, and passionate about ERP solutions.
Key Responsibilities
*
Build trusted relationships with Sage X3 and Intacct customers.
*
Act as the main contact for customer queries and escalations.
*
Support onboarding, adoption, and effective system usage.
*
Proactively monitor accounts and identify improvement areas.
*
Drive customer satisfaction, retention, and growth.
*
Collaborate with technical teams to resolve issues.
*
Identify upsell and cross-sell opportunities.
*
Represent the customer voice internally.
*
Track and report on customer health and progress.
About You
*
Experience in Customer Success, Account Management, or ERP support, ideally with Sage X3 or Intacct.
*
Strong communication and relationship skills.
*
Proactive, organised, and customer-centric.
*
Familiarity with ERP and finance processes.
*
CRM/workflow tool knowledge is a plus.
*
Full UK driving licence required.
What’s on Offer
*
£45,000 – £55,000 base + bonus.
*
Hybrid working.
*
25 days holiday + benefits.
👉 Apply today to join a growing, customer-focused ERP consultancy