Business Operations Director
Essex, Essex, United Kingdom
Hybrid
58669
2026-02-16T13:34:05+00:00
Full time
Basildon
Essex
Lead Strategy. Unite Teams. Power the Future of FCE Bank. FCE Bank, Ford's regulated European bank and the financial engine behind Ford vehicles, mobility, and customer solutions, is creating a new senior role to drive strategy execution and operational excellence across all markets. This is a unique opportunity to shape the future of a bank that sits at the heart of Ford's customer ecosystem.
Minimum requirements
* Strategic Thinking, Execution, and Self-Starter: Proven ability to drive strategy implementation across diverse markets, ensuring alignment with corporate objectives and collaborating effectively with General Managers. Demonstrates a proactive, self-starting approach to identifying opportunities and delivering results.
* Leadership, Influence, and Coaching: Trusted advisor to senior leadership, using data-driven storytelling, market insights, and internal and external factors to shape clear recommendations. Experienced in coaching and empowering others to drive innovation and organisational modernisation.
* Operational Excellence and Analytical Problem-Solving: Strong oversight of end-to-end operations -such as marketing, sales, insurance, IT, risk, compliance, or finance-ensuring seamless programme execution. Skilled in monitoring key performance indicators, identifying operational risks, and resolving complex challenges to accelerate delivery on strategic initiatives.
* Collaboration, Relationship Building, and Communication: Builds robust relationships with internal and external stakeholders to foster collaboration and achieve strategic goals. Excellent verbal and written communication skills for engaging with stakeholders at all levels and articulating insights clearly.
* Process Optimisation, Continuous Improvement, and Accountability: Committed to driving process efficiency, optimising workflows, and championing continuous improvement across all markets. Exhibits strong organisational discipline and accountability to ensure progress and delivery on key initiatives.
* Entrepreneurial Mindset: Talented at identifying and capitalising on new business opportunities, promoting innovation, agility, and customer-centricity throughout the organisation.
Responsibilities
* Drive strategy implementation and execution across all markets, ensuring alignment with corporate objectives and in partnership with in-market General Managers.
* Provide a strategic oversight for the UK and Southern Europe in marketing, sales, insurance operations, and Retail Deposits.
* Accelerate delivery on strategic initiatives by solving problems, creating strong collaboration across teams and by tracking progress made with strong discipline.
* Act as a trusted advisor to the CEO and leadership team, providing insights and recommendations for operational excellence.
* Oversee end to end operations including marketing, brand, insurance, IT, Risk, Compliance, Finance and partner with cross-functional teams to ensure seamless execution of programs and initiatives.
* Monitor key performance indicators and identify and mitigate operational risks across all markets.
* Ensure process optimisation and continuous improvement across all markets.
* Foster an entrepreneurial mindset to identify and capitalise on new business opportunities.
* Partner with Leaders on cultural transformation initiatives aligned with Ford+ objectives, promoting modernisation and disruption through coaching & teaching.
* Build strong relationships with internal and external stakeholders to drive collaboration and achieve strategic goals.
* Champion leadership development and capability building partnering with the in-market General Managers to create a culture of innovation, agility, and customer-centricity.
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