Site Outpatients Department, Sevenoaks Hospital, Sevenoaks Town Sevenoaks Salary £24,937 - £26,598 per annum Salary period Yearly Closing 14/10/2025 23:59
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
Job overview
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).
We are looking for a Band 3 Administrator to join our West Kent Neuropsychiatry Admin Team, based in the Outpatients Department at Sevenoaks Hospital.
You will have excellent organisational and analytical skills, be competent in data entry, possess a good working knowledge of Microsoft applications such as Outlook, Word, Excel and Teams, pay attention to detail and be a good team player. You should be able to work unsupervised, meet tight deadlines and adapt to changing and challenging situations.
A polite telephone manner and the ability to communicate with a diverse team through a variety of methods are essential. The role may involve working remotely once the probation period has been passed successfully.
You may, from time to time, be required to travel to our East Kent Neuropsychiatry office in Ashford to provide cover/support to our admin colleagues and clinicians.
Main duties of the job
* Arranging appointments for clinicians to see patients, including all relevant administration – RiO input, diary management, and appointment letters.
* Arranging patient groups for clinicians to include all relevant administration – RIO input, putting groups onto RiO, and appointment letters.
* Scanning and uploading of correspondence /forms to RiO and filing of documents as appropriate, updating any patient demographic details as required.
* Preparation of weekly Referral Meetings for clinicians, including opening of referrals, uploading of same to RiO, updating spreadsheets and completing relevant paperwork for meetings and processing outcomes from those meetings.
* Management of the generic email inbox and the ability to process requests therefrom.
* Accepting draft letters and documents from clinicians and providing a ‘top and tail’ service in relation to branding, grammar, punctuation, presentation and etiquette.
* Managing patient transport (G4S) for patients when required.
* Ability to work on own initiative and act independently and allocating tasks to the Administrative Assistant.
* Attending to other requests from the Business Administration Co-ordinator and Performance, Business and Administration Manager.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
Person specification
Training, Qualifications and Registration
* A-C Grade in GCSE in English and Mathematics
* NVQ Level 2 or equivalent in administration with proven experience
* NVQ Level 3 or equivalent in Administration with proven experience
Skills and Abilities
* Ability to use Microsoft Office, Excel and Teams to a high standard
* Excellent keyboarding skills and ability to touch type
* Excellent communication skills both in face to face or over the telephone
* Minute taking skills
Experience
* Proven experience of working in a healthcare environment and working with computerised systems
* Experience of working in a customer service role
On appointment to NHS: 27 days for full-time staff, or pro rata if part-time.
After 5 years of NHS service: 29 days for full-time staff, or pro rata if part-time.
After 10 years of NHS service: 33 days for full-time staff, or pro rata if part-time.
Plus bank holidays, this adds up to as many as 41 days—more than 8 weeks of paid time off!
Recommend a friend campaign
If you already work for us, you can refer a friend from outside of the Trust to any of the roles below and receive £1000 if they are successfully recruited: Nursing staff (RMN, RGN, RNLD) at Band 5 and 6, Medical Doctors, Clinical Psychologists, and Allied Health Professionals.
#J-18808-Ljbffr