We are looking for a Sales and Service Advisor to join our Domestic Sales team specialising in Heating Services, in our Larbert office.
This is a temporary position until May 2026.
Location: Larbert - Glenbervie Business Park - Free onsite parking.
Contract: Temporary
Hours: Monday to Friday, 8am 5pm (Office based) 2 in 4 Saturdays, 9am 12:30pm
If you are passionate about delivering a great customer experience, enjoy working in a fast-paced environment, and have strong sales and communication skills, this is an exciting opportunity for you!
As a Sales and Service Advisor, you will be the first point of contact for our Heating Services customers looking to book a service or report a breakdown.
You’ll deliver exceptional service and handle complex queries.
Key responsibilities include:
* Handling inbound calls from Heating Services customers who are requesting a service date, or have an emergency breakdown
* Booking and confirming appointments for the customer to support First Call Resolution
* Asking security questions to validate customer identity.
* Supporting vulnerable customers, ensuring their needs are met with care.
* Addressing customer queries, such as missed appointments, and offering solutions to resolve issues.
* Ensuring customer details and orders are accurately recorded.
* Promoting additional products and services where relevant to meet customer needs.
What We are Looking For:
* Customer-focused individuals who demonstrate empathy and patience.
* Experience in selling and cross-selling is desirable.
* Strong listening skills, and the ability to communicate clearly and confidently.
* A proactive, solutions-focused approach to resolving customer issues.
* A team player who is self-motivated, resilient, and results driven.
At Certas Energy, we believe in putting the customer first. We are committed to:
* Empathy: Understanding our customers’ needs and providing a supportive experience.
* Customer-Focused: Always aiming to deliver the best service and build lasting relationships.
* Solutions-Focused: Finding quick, effective solutions to any issues our customers may face.
What We Offer:
* Competitive salary with a generous on target earnings
* 25 days annual leave (plus bank holidays)
* Option to purchase, sell, or carry annual leave
* Annual volunteering day
* Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
* Group discount scheme
If you’re a compassionate, customer-focused individual who enjoys working in a results-oriented environment, we’d love to hear from you!