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As part of the Eagers Automotive Group, we recognise that our success depends on our people, so we strive to be a great company to work for and provide extensive benefits to our employees.
We are currently seeking applications to fill the role of Service Advisor at our Gerald Slaven Ford Dealerships in Belconnen and Phillip to help deliver the kind of customer-care and experience we are famous for.
About the role:
Most important will be your commitment to creating an amazing experience for our customers. You’ll be the liaison between them, and our service technicians and whilst previous experience in this role would be highly regarded, it is not essential. Duties will include:
* Providing quotes for vehicle servicing and repairs
* Determining customer requirements and assisting in the selection of solutions
* Developing and maintaining relationships with customers
* Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email
* Processing orders, invoices and payments
* Liaising with customers, sales staff and service technicians to determine repair and service timelines
* Arranging loan vehicles for customers
* Operating specialised automotive computer software
To be considered you will have the following:
* Experience in a busy customer orientated role
* Great attention to detail
* Excellent computer and administrative skills
* Current Driver's license
* Excellent organisational and communication skills
In return you’ll:
* Work in an incredibly supportive environment with a great team culture that celebrates success with monthly BBQ’s and employee of the month awards
* Receive extensive employee benefits including access to our free Employee Assistance Program, discounted vehicle purchase programs, health insurance and gym memberships
* Earn competitive wages commensurate with experience, with great working conditions, and friendly work environment
* Receive ongoing factory training with the latest technology
* Work Monday - Friday
If you think you have what it takes to be part of our team and help deliver the kind of customer care and experience we are famous for, we want to talk to you. This is a real opportunity to forge a successful career in the motor vehicle industry with a supportive management team, and customer-focused dealership. Gerald Slaven is an equal opportunity employer and women are encouraged to apply. Apply for these positions today with your resume and covering letter outlining your suitability.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a service adviser?
* Do you have a current Australian driver's licence?
* Do you have customer service experience?
* Do you have experience in a sales role?
* Do you have experience in administration?
* What's your expected annual base salary?
Retail & Consumer Products, 5,001-10,000 employees
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
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