Agency Loan Servicing Specialist
Manchester • Hybrid
We’re looking for an experienced Agency Loan Servicing Specialist to join a growing Wholesale Lending operations team. This is a hands-on role supporting complex syndicated loan activity, where you’ll be responsible for ensuring accurate processing, smooth trade settlements, and high-quality reporting across multiple lending products. You’ll work closely with internal stakeholders and external counterparties to maintain high operational standards and resolve issues efficiently.
What You’ll Be Doing
* Overseeing daily loan servicing activities, including transaction processing, settlements, reviews, and issue resolution
* Managing operational workflows for syndicated lending and ensuring adherence to internal controls
* Supporting continuous improvement by identifying process gaps and recommending enhancements
* Preparing operational and performance reporting for senior stakeholders
* Collaborating with cross-functional teams to align lending processes and maintain efficiency
* Contributing to change initiatives that strengthen risk management, governance, and operational effectiveness
What We’re Looking For
* Strong background in syndicated loan operations or wider wholesale lending
* Experience with agency loan servicing platforms (e.g., ACBS, Loan IQ) is highly desirable
* Ability to interpret complex information and communicate findings clearly
* Confident stakeholder engagement skills with the ability to influence and support decision-making
* A proactive, risk-aware mindset with focus on accuracy, control, and regulatory compliance
* Experience leading or guiding others on complex operational tasks
Why This Role?
* Visibility within a major lending operations function
* Opportunity to influence lending controls, reporting quality, and process improvements
* A collaborative team environment working across multiple business areas
* Manchester-based hybrid working model