Customer success manager

Job Description

Job Overview


ISI Markets is looking for a Customer Success Manager (“CSM”) to join our Global Customer success team.

The CSM role is the direct link between ISI Markets and our selected accounts in the region. From onboarding through to contract renewal, the CSM’s mission is to ensure customers are increasing their engagement with our offering and are as satisfied as possible

The CSM will operate within the sales organization to help turn client relationships into revenue growth by maximizing retention and helping to uncover and close new business opportunities. The successful candidate will have strong commercial awareness and be able to draw on previous client-facing experience, as well as learn from the existing team to bring new perspectives and solutions to clients.

This role will focus on the client’s needs, ensuring they’re educated and supported to utilize their chosen services fully. The successful candidate will have a deep understanding of what motivates clients to use our products and facilitate that use at every touchpoint.

Key Responsibilities


1. Build trusted relationships with customers and help retain and grow their business
2. Ensure the smooth onboarding of clients and demonstrate an organized approach to regular proactive customer interaction