Overview
Job Title: Technical Support Engineer
Location: Tamworth
Salary: 47,000 per annum
Hours: 38 hours per week
Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00)
Friday: 08:00 - 13:00 (no lunch break)
Company
A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving.
Role Overview
The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing.
Key Responsibilities
* Provide pre- and post-sales technical support to customers, distributors, and agents
* Handle warranty issues, including customer returns and supplier liaison
* Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution
* Perform special testing of equipment and R&D profiles when required
* Cover quality inspections and audits as needed
* Maintain and update quality control systems
Skills & Experience
* Strong electro-mechanical engineering background
* Experience with PLC & HMI control systems (Schneider, Ladder Logic/ST)
* Ability to interpret wiring diagrams and technical documentation
* Hands-on experience with assembly, fitting, and fault-finding
* Excellent communication skills, able to support international customers
* Methodical, disciplined problem-solving and ability to remain calm under pressure
Benefits
* 25 days holiday plus statutory holidays
* Contributory pension (4%)
* Group profit share and additional group pension after 2 years\' service
* Health care after 2 years' service
How to Apply
Please submit your CV, and if suitable, one of our consultants will be in touch.
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