Are you an experienced Administrator seeking a new challenge in Mental Health?
We are recruiting a full-time (37.5 hours per week) Band 4 Administrator to join the City and North East AMHT Aspen Team. The post will be based at either Warneford Hospital, Oxford or Julier Centre, Bicester.
This is a key administrative role within a well-established and busy clinical service. The role includes referral management alongside wider administrative support to the multidisciplinary team.
We are looking for a well‑motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with. You will have contact with patients, relatives, other members of the public and professionals from partner organisations. You will have an important role in helping the service to run efficiently in a busy and sometimes demanding environment.
Main duties of the job
* Processing and managing incoming referrals accurately and efficiently
* Liaising with patients, referrers, clinicians and partner services
* Recording and maintaining information on electronic patient record systems
* Managing email and telephone enquiries from patients, relatives and professionals
* Booking appointments and supporting diary management
* Data entry and maintaining accurate records
* Providing reception cover when required
* Supporting the wider team with general administrative duties appropriate to the band
The successful candidate must be comfortable working in an environment where priorities can change quickly and workloads are consistently high.
Qualifications
* High level knowledge of Microsoft Word/Outlook/Excel/PowerPoint
* Knowledge and experience of using Microsoft 365 including Microsoft Teams
* Word processing/touch typing
* Working knowledge of email systems and RiO or equivalent electronic patient record systems
* Secretarial training to the level of NVQ2 or equivalent experience
Experience
* Administration or secretarial experience
* Experience of working with confidential documents
* Experience of minute taking for staff/professional meetings
* Experience of managing diaries, including own and team members both on Outlook and RiO (or alternative electronic patient record system)
* Other admin or secretarial experience
* Experience of using digital transcribing solutions
* Excellent communication and organisational skills
* Ability to prioritise workload and use own initiative
* Ability to work effectively in a busy environment
* Ability to produce good quality correspondence and reports
* Ability to compile and draft reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Benefits
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
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