This position is located at 54 George Street, Richmond,, TW91HJ United Kingdom
Role Summary
To create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
The Assistant Visual Manager will partner and support the Store Manager and the Assistant Store Manager. They will also have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus.
What You'll Be Doing
People
Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:
Focused visual training workshops and innovative training exercises
Consistent and continual feedback and accountability
Promoting a sense of ownership and delegation
Team involvement and strategic planning
Morning and all store staff meetings
Manage and motivate a high level of Customer Care utilizing all resources and initiatives
Lead by example to set bar for employee productivity
Serve as a proactive mentor, teacher and problem solver for sales team
Facilitate hiring and recruiting; actively attracting and attaining talent
Identify and develop internal talent for succession planning
Effectively manage and educate the staff on all accessible training processes that will result in visual standards and execution
Develop and enhance the selling culture within the store
Process
Maintain business awareness and drive sales to achieve and exceed store sales plan and payroll goal
Complete all planning objectives in partnership with District and Store level management
Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team
Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention
Prioritize and delegate tasking to ensure objectives are completed in a timely manner
Drive the restock process in partnership with management to maintain stock levels and sell-through awareness
Educate the staff on all home office communication and initiatives
Communicate performance observations and offer feedback to district point people
Work closely with product receiving team to uphold stock room standards
Maintain a flexible schedule to accommodate business needs
Actively MOD and manage all operational aspects of the store
Uphold all company policy and procedure
Presentation
Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and determine strategies to maximize sales
Partner with SBL / DBL to interpret Home Office visual communication and plan, schedule and execute an impactful visual environment
Partner with the District Brand Leader to oversee and manage the roll-out of seasonal concepts, store fixture layout, and visual displays
Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team
Communicate product performance observations and offer feedback to the District Brand Leader
Manage placement of new product in accordance to peak business hours
What You'll Need
Visual experience
Have a visual portfolio to submit prior to interview
Occasional nights and weekends
The Perks
Work Life Balance
‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees
Employee Discounts
Up to 40% employee discount at all URBN Brands
Travel
Season ticket loan for eligible employees
Cycle to work scheme for eligible employees
Continued Development
We offer structured support within the business alongside continued learning and development
#FreePeople
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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