End User Support Specialist- Digital Technology Do you enjoy acting quickly to solve problems? Are you passionate about delivering exceptional IT support and driving continuous improvement? Join our Digital Solutions Team Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers. Partner with the best We’re looking for a proactive and technically skilled End User Support Specialist to join our dynamic team based in the UK. In this role, you’ll be the first point of contact for end-users, providing high-quality technical support and ensuring seamless IT service delivery. You’ll work in a fast-paced, structured environment where your analytical mindset, problem-solving abilities, and customer service skills will shine. As an End User Support Specialist, you will be responsible for: Providing second-level technical support to end-users across the UK. Monitoring support queues and ensure alignment with key performance indicators (KPIs) such as ASA, CSAT, and TTR. Applying your knowledge of ITIL v3 processes to manage incidents, problems, and changes effectively. Collaborating with cross-functional teams to implement compliance and security best practices. Driving continuous improvement initiatives within the support function. Utilizing ServiceNow for ticketing and workflow management. Supporting and troubleshooting within large manufacturing OT networks. Fuel your passion To be successful in this role you will: Have a related bachelor’s degree or demonstrate equivalent professional certification Have at least 3 years' experience as an End User Support Specialist. Demonstrate good experience of technical support in a customer-facing role Have a strong understanding of IT support processes and business operations. Proven experience with ITIL v3 (or later) frameworks. Familiarity with compliance, security standards, and continuous improvement methodologies. Excellent communication and interpersonal skills. Experience working with ServiceNow and in OT-heavy environments is highly desirable. Be of an analytical mindset with a proven ability to resolve problems and identify solutions. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Please discuss your preferred working patterns with the recruiter during the process Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits