Basic Salary: £62,500
Holiday: 30 days (22 days plus 8 bank holidays)
Benefits: Subsidised healthcare scheme and Company pension scheme (auto-enrolment)
This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our business.
We are recruiting an experienced Operations Manager, working with our Senior Management Team, supporting the Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.
Key Responsibilities
Operations & Team Leadership
* Support the Business Unit Leader across operational projects, initiatives and all aspects of the business.
* Deputise for the Business Unit Leader in day-to-day business management and decision-making.
* Directly manage Department Managers, ensuring alignment, performance, and accountability.
* Drive process improvements across the business, identifying efficiencies and implementing best practice.
* Take ownership of customer onboarding, ensuring a seamless and high-quality client experience.
* Ensure regulatory and internal compliance across the business.
* Collaborate in the preparation of budgets, forecasts, and operational plans.
* Foster and promote a positive, high-performance culture.
* Ensure financial controls are in place and adhered to.
Strategic Contribution
* Actively contribute to the strategic direction of the organisation.
* Monitor market trends, competitor activity, and industry developments to inform business decisions.
* Provide leadership in commercial decision-making, escalating key issues appropriately.
Sales & Business Development
* Actively identify, pursue, and secure new business opportunities, including clients, revenue streams, and products.
* Drive the sales forecast, ensuring revenue targets are met and exceeded.
* Lead client engagement, including meetings, presentations, and ongoing account management.
* Implement and manage key account strategies to enhance client satisfaction and retention.
* Ensure the business is registered and compliant with relevant Framework Agreements.
* Oversee tendering activity, with the support of the Head of Projects.
* Input into pricing strategies, ensuring competitiveness and profitability.
* Lead weekly sales meetings and follow up on action points to maintain momentum.
* Oversee marketing initiatives to support sales growth and brand positioning.
Required Skills & Experience
Minimum of 5 years’ management experience within the Fire, Security and Automation sector.
Proven experience managing large, multi-disciplinary teams.
Strong customer-facing experience with excellent communication and negotiation skills.
Advanced Excel skills (e.g. Pivot Tables, VLOOKUPS).
Full UK driving licence.
Appointment subject to a satisfactory DBS check.
What to expect from Ceaton
Regular performance and pay reviews
Ongoing training and development
Progression opportunities
A supportive and positive working environment